Supporting you through-life

First class after sales support is vital to ensure that any queries are attended to in a quick and efficient manner and that any spare parts are supplied without delay. Our engineers are available by phone, email or other means of contact and can usually respond immediately or within 3-4 hours if outside our normal working hours.

We take great care recording all components we use in manufacturing your equipment and can usually supply any spare part within 24 hours. Spare parts availability is guaranteed for a minimum of 10 years.

We only use component manufacturers that have a reputation for good spares support, ensuring that your equipment remains maintainable long into the future. In addition, by using the latest Solid Works 3D design package, we guarantee that any custom components we supply in the future can be quickly manufactured and will be compatible with your machine.

All equipment is provided with a comprehensive document pack, including operators and maintainers manuals, test certification and technical drawings. We maintain a duplicate set of documents, along with manufacturing records for every machine we supply, allowing us to quickly resolve issues should they arise.

We pride ourselves on providing you with the personal touch, and ensure that your operators and maintainers know how to get the best out of their Osprey. On delivery of the equipment, your team will receive training sessions on both maintenance and operation. Our field engineers will then continue to stay in contact, visiting you on-site to ensure you continue to get the maximum return out of your investment.